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The reason for that is because when an employee is making a phone call to a customer and it is being recorded without any consent to the employee that is invading the privacy between the employee and the customer.
In the Privacy Rights Clearing House (1993-2006) stated that “An important exception is made for personal calls. 2)If you do not have a mobile phone, there is a phone that they can use for personal calls when needed.
Under federal case law, when an employer realizes the call is personal, he or she must immediately stop monitoring the call”. 3)If they choose to use a phone that’s not designated for personal calls, their call might be monitored or recorded.
Employers can also let their employees know when there is any monitoring by putting a peep tone on the phone, that way the employee knows that the conversation is being recorded, and they can let the customer know if they need to.
Not many employers want their employees to have personal phone calls while they are at work.
Employee Privacy Rights in the Workplace are essential because it helps to protect the integrity of the employees and the company.
Every employer wants their employees to do well, and to be able to perform their jobs descriptions.In the Employee Issues (2003-2008) states that “Up to 92% of private-sector employers conduct some type of electronic surveillance on their employees.Most company may do so even without the consent or knowledge of their employees” (para. Every employees should have the right to know if there is any type of monitoring going on, such as computer key strokes and files, internet, web, and email usage, locations, movements, and activities, phone conversations, and phone numbers that have been dialed, and job performances.They can find all the rights through their employee handbook, and/or through their Human Resources center.But there are still some employees that are not aware about their rights at all.That way they are informed of what is going on around them, so that they don’t feel like they are been invaded at any point.Many employers will record their employee’s phone calls for reasons of quality controls, without having any consent from their employees. When the call is being monitored without any knowledge of the employee, it makes it harder on the employee.When the conversations are being recorded without informing the employee or the customer the conversations is then isn’t private anymore.That can cause the customers to lose trust and interest in the company and the employee, when the customer finds out that the conversations between them and the employee were not private and that they were not being informed about the recorded conversations.When discussing about employee rights at work, managers and employees seems to have different point of view.Managers want their employees to do their jobs that they are entitling to do.