c) When everyone believes that there is a problem to solve.
The first step in the model is to define the problem; it does not matter if it is late shipments, stock outs, computer downtime, typos, lost messages, or an agreed upon "red bead" that everyone keeps running into.
Problem-solving can be applied to the anticipated future events and used to enable action in the present to influence the likelihood of the event occurring and/or alter the impact if the event does occur.
Improving performance: Individuals and organizations do not exist in isolation in the environment.
And it is often a solution that is short-lived or creates numerous other problems within the organization.
The Problem Solving Model provides you a road map to continuous improvement.It is also about innovating, creating new things and changing the environment to be more desirable.Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future.There is a complex and ever-changing web of relationships that exist and as a result, the actions of one person will often have either a direct impact on others or an indirect impact by changing the environment dynamics.These interdependencies enable humans to work together to solve more complex problems but they also create a force that requires everyone to continuously improve performance to adapt to improvements by others.This is a ten-step model to guide you (and your team) through a structured problem solving process.All too often, people jump from a problem to a solution.Problem-solving helps us understand relationships and implement the changes and improvements needed to compete and survive in a continually changing environment.Seizing opportunity: Problem solving isn’t just about responding to (and fixing) the environment that exists today.View KT's Problem Solving workshop know to be the gold standard for over 60 years.This newsletter introduces the Problem Solving Model.